Services

Security & Backups

The slightest hiccup in any of your systems can stop your business in its tracks. If your system has a virus, your phone is locked out, backups aren’t running or your server crashes - panic and anxiety will ensue! Even more stressful is having your confidential information fall into the hands of a “baddie”.  Let us review your existing hardware and software and make recommendations to protect your business no matter what disaster you may face.

• Disaster Recovery - flood, fire, theft and any other bad thing you can think of
• Backups - to protect you if things go wrong
• Routine Maintenance - install patches, updates and new firmware
• Viruses/Malware/Phishing - system clean up, protection against threats, email recovery, repair of hard drives, servers, mobile phones and more.
• Credentials - ensure everyone’s passwords are secure, change them routinely
• Network Security - establish firewalls and ensure that networks are secure and protected

Working from Home

COVID-19 has driven many people out of their offices. Those that were prepared managed better, we can help you get there!

Whether you are reducing office space, providing flexibility for your team, or facing a global pandemic we can help you get people setup to work from home. There are many advantages to a distributed workforce but there are some tech considerations to keep in mind also.

We have loads of experience helping setup home offices and ensuring safe and effective connections to the physical head office. We'll:

• Review company systems and the home environments to ensure capacity (bandwidth and file storage) and security.
• Provide user education such as guides, tips or training sessions. User vigilance is the absolute best protection for your systems and data. It is critical that users working from home know what security pitfalls to avoid.
• Implement additional backup processes to ensure as more people connect from outside locations the risk to your data is minimized.
• Help your team work effectively using remote collaboration tools and audio and video conferencing apps. From Zoom, to Teams to Hangouts - we'll get you interacting face-to-face safely and securely.

Dealing with Vendors

Not sure who to choose, what package or what level of support you need? We’ll help you check for reliability, price, compatibility and any other factors you need to make an informed decision.

• Hardware - laptops, desktops, servers, tablets (including peripherals: monitors, printers etc.)
• Software - accounting, email, inventory, office productivity, antivirus, CRM
• Services - web hosting, Internet connectivity, mobile phones and carriers, telephone providers
• Cloud Services: backups, file storage, SaaS
• Virtual Server Setup

Routine Maintenance

It’s only routine until something goes wrong! We can take care of this dry but vital part of life. We will check on your systems remotely and make sure they are running smoothly - installing patches and running backups. Checking general machine health will alert us to any issues before they become major problems. This is often one of the vital areas overlooked by companies until something disastrous happens. We will help you set up a routine monitoring schedule so that your business data is safe.

• Data Backups – setup and testing, scheduled so you don’t have to remember
• Anti-Virus/Malware Scans - screening emails, attachments, and files
• Software Updates and Licenses - ensuring everything is up-to-date and running smoothly
• Disk Space Management - planning for growth, ensuring adequate storage to meet current and future demand

New Equipment

Your screen burnt out, you spilled your coffee on your laptop, your mobile phone is unresponsive - it seems like it is time to go shopping. Maybe something brand new is called for, maybe an easy fix will do it or maybe you don’t need any new equipment at all! Overwhelmed? You need a personal IT shopper and we’re it! We’ll do the price/spec comparisons and present you with some great options. We can order, buy and set-up for you or we can send you a link to make the purchase. We don’t partner with or ‘rep’ for any vendors so we’ll give you an unbiased recommendation based on your budget and needs - not on who gives us the biggest kickback. There is never any pressure to choose something you don’t feel comfortable with.

• Price, spec, recommend
• Work with any vendor or brand
• Choose what’s best for you
• Work within your budget

Hardware & Software Upgrade, Changes and Migration

We will manage your network and equipment so that you don’t have to deal with any unnecessary downtime. We will fix problems as they occur so that your systems will run smoothly. We can set up notifications for software upgrades so that you are always running the most current version.

• Changing email vendor/ platforms
• Server upgrades 
• Moving data to the cloud - making your servers run more efficiently
• New mobile vendor 
• Internet – service improvements, provider changes

Telecom & Networking

Focus on your business goals and productivity by letting Magic Bullet manage your telecom and networking equipment.  Leave the hassles of researching, buying, installing, and setting up equipment and software to us:

• Wiring changes, provider changes, system upgrades
• Transitioning to VOIP
• Equipment changes
• New installations
• Software upgrades
• Office relocation and redesign

Our team will work with your existing tech to maximize its full potential. We'll help you increase your business productivity while making sure your data is safe and secure!

New Office Setup or Relocation

It’s a lot of work to move or set up a new office. Are there enough plugs? Is there adequate wiring? Are proper cables and outlets available? Will the phone systems be compatible? Let us worry for you.

Attention to detail, planning and organization will ensure things run smoothly during a relocation or new office set up. Before you move, we can evaluate different spaces to see which is the best fit for your IT needs. Too late for that? We can help if you’ve already moved and run into trouble! Thinking ahead? Great! We’ll be right by your side before, during, and after your move.

We will manage the movement of equipment, the set up of networks, phones, printers, and computers and help you deal with any new cabling or unexpected IT issues that might occur. Less stress = more time to focus on continuing to meet your customers’ needs even while you move.

Employee Move/Add/Change

Businesses are constantly changing - that’s real life! As your business develops, grows, or downsizes, you will have employee movement. Adding new employees or removing existing ones should be seamless and hassle free. We’ll get new employees the equipment they need, setup their email, logins and passwords so they can hit the ground running on day one! If you have to let someone go, we’ll make sure your data is safe, recover their hardware and block their access to your systems.

• Add staff
• Remove staff
• Transition staff new roles